Privacy Policy

This policy applies to Optimus Auto Trading Pte Ltd ("Optimus", "we", "us"), a company based in Singapore at 33 Ubi Avenue 3, Vertex Tower A, #04-46, Singapore 408868. It covers personal data we collect through this website, the customer and dealer account areas, our AI assistant, and when you contact us by email, phone or WhatsApp.

We handle personal data in line with the Personal Data Protection Act 2012 of Singapore (PDPA).

Depending on how you deal with us, we may collect:

• Account details: your name, email address, phone number, password (stored only in hashed form), country, city, address, postal code, and preferred port and currency.
• Dealer application details: company name, registration and tax numbers, company address and contacts, referral code, and the documents you upload, such as your business registration and the owner or director's identification document.
• Enquiries and requests: your name, WhatsApp or phone number, email address, destination market, and what you tell us about the vehicles you want. For a Quote My Car request, also your vehicle registration number, mileage, condition and, if you provide it, your LTA Access Code.
• Order, shipping and payment details: consignee and delivery details, shipping documents, payment records and the payment proofs you upload. Card payments are processed by our payment provider on its own hosted page. We never receive or store your card number, CVV or PIN. We keep only the card brand and the last four digits.
• Messages to our AI assistant: what you type in the chat, so the assistant can reply. Please do not share passwords, one-time codes or card details there.
• Technical data: your IP address, browser and device details when you sign in (to keep your account secure), and website usage data collected through cookies (see section 7).

We use personal data to:

• create and manage your customer or dealer account, and review dealer applications;
• answer your enquiries, prepare quotations and valuations, and source vehicles you ask about;
• process orders, invoices and payments, and arrange inspection, shipping, export and import documents;
• send you service messages about your account, orders and requests by email, in-app notification or WhatsApp;
• keep our platform secure, prevent fraud and misuse, and keep records we are required to keep by law;
• understand how our website is used so we can improve it; and
• send you marketing about vehicles and offers, only if you have opted in (see section 4).

When you submit a form on this website, we ask you to accept this policy, which is your consent to us collecting, using and disclosing your personal data for the purposes in section 3. We do not use your data for any other purpose without telling you and, where the PDPA requires it, asking for your consent first.

Marketing is a separate choice. We send vehicle offers and promotional updates only if you tick the optional marketing box, and you can opt out at any time by replying to the message or emailing us at info@optimusautotrading.com. Opting out of marketing does not stop service messages about your account or orders.

We do not sell personal data. We share it only where needed for the purposes above, with:

• service providers who host and run our platform for us, such as cloud hosting and file storage, email delivery, payment processing, website analytics and the AI service behind our assistant;
• advertising platforms (Meta), through the Meta Pixel described in section 7;
• shipping lines, freight forwarders, inspection agencies, customs brokers and the other parties needed to export and deliver your vehicle;
• our sales representatives and offices that handle your market; and
• government agencies, regulators or courts, where the law requires or allows it.

We require our service providers to protect personal data and use it only to provide their services to us.

Some of our service providers store or process data outside Singapore, and export orders by their nature involve parties in the destination country. When we transfer personal data overseas, we take steps to make sure it receives a standard of protection comparable to the PDPA, for example through contracts with the recipient.

We use cookies that our website needs to work, such as keeping you signed in. We also use Google Tag Manager, Google Analytics and Vercel Web Analytics to understand how visitors use the website, and the Meta (Facebook) Pixel to measure and improve our advertising. These tools collect information such as the pages you visit, your device and browser type and, for the Meta Pixel, events such as page views, which Meta may link to your Meta account. You can block or delete cookies in your browser settings. The website will still work, but you may need to sign in again.

We protect personal data with reasonable security arrangements, including encrypted connections, hashed passwords, role-based staff access, audit logs of administrative changes, and private storage for uploaded documents. No system is completely secure, so please keep your password confidential and tell us at once if you think your account has been misused.

We keep personal data only as long as it is needed for the purpose it was collected for, or as long as legal, tax, accounting or business needs require. After that we delete it or anonymise it.

You may ask us to:

• give you a copy of the personal data we hold about you, and tell you how it has been used or disclosed in the past year;
• correct personal data that is wrong or incomplete; or
• withdraw your consent to us collecting, using or disclosing your personal data.

Send your request to info@optimusautotrading.com. We may need to verify your identity first. We will respond as soon as reasonably possible, normally within 30 days. If we need longer, we will tell you when to expect a reply. If you withdraw consent, we may no longer be able to provide some services, such as completing an order, and we will explain what this means before we act on it.

For questions or complaints about how we handle personal data, contact:

If you are not satisfied with our response, you may contact the Personal Data Protection Commission of Singapore.

We may update this policy from time to time. The "Last updated" date at the top shows the current version. If we make a significant change, we will tell you on this website or by email.