Frequently Asked Questions

Browse our available listings, then send us the vehicle reference, your destination and whether you're buying privately or for a dealership. We confirm availability, specifications, price and payment terms in writing, then coordinate preparation, shipping and export documents.

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• Request a vehicle quotation

Used right-hand-drive (RHD) vehicles come from Singapore stock and our local supplier network. For Korean left-hand-drive (LHD) vehicles, see our group platform GOTCHA. Brand-new vehicles can be sourced internationally in RHD or LHD, subject to availability and destination requirements.

• Browse Singapore stock
• Explore GOTCHA sourcing (opens in a new tab)

Yes. Send the make, model, year, budget, steering side, required specs and your destination. We respond within 1 day with availability and pricing, or an update if supplier confirmation is pending. (That's a response time, not a promise to secure or deliver the vehicle in one day.)

• Send your sourcing requirements

Yes — used and brand-new vehicles, including RHD and LHD new cars. Our group also runs luxury retail showrooms in Jakarta and Batam, Indonesia, under Kingsman Auto.

• Browse Optimus export stock
• View Kingsman available cars (opens in a new tab)

No. You can browse public stock and contact us without an account. If you decide to order, we'll explain any registration or verification needed.

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• Contact Optimus Singapore

Email info@optimusautotrading.com or call +65 6509 4225. Include your country, vehicle requirements and stock reference if you have one. Please don't send card details, passwords or one-time codes in chat.

Optimus has exported from Singapore since 2017 — around 2,000+ vehicles a year to 50+ countries.

US dollars (USD) by default. We can enable settlement in more than 30 currencies — ask us to confirm the currency, exchange rate, fees and amount payable before you transfer.

International bank transfer, and supported card (Visa/Mastercard where supported) or other cross-border options. Methods, limits and charges are confirmed for your order. Always follow the payment instructions on your verified Proforma Invoice.

A preliminary invoice showing the vehicle, agreed price, included services, payment milestones and payment details. Check the vehicle reference, buyer details, destination and price basis before paying, and tell us early about documents you need for import approval.

Yes. Individual purchases: USD 1,000 per vehicle, credited once toward the price. Dealer Commitment Programme: USD 5,000 starting rolling deposit (minimum 4 used vehicles/month). The two programmes have different cancellation rules.

• Request the Individual Purchase One Pager
• Request the Dealer Commitment Proposal

Yes — after you send the receipt we can arrange a 3-day reservation, subject to availability and management approval. We confirm the hold and its expiry in writing. A receipt isn't proof of cleared funds; the reservation is effective only once Optimus confirms it.

• Request a three-day reservation

Individual: balance within 5 working days after written unit confirmation and the balance invoice; full cleared payment before shipment booking. Dealer: cumulative 50% within 5 working days once the batch is ready and invoiced, then the balance within 7 days after the copy B/L is sent.

Not automatically. You can arrange finance through your bank or ask whether any separately agreed terms are available. Dealer payment milestones aren't a financing offer. For Zambia, Optimus Zambia can discuss local options (subject to approval).

• Ask about export payment arrangements

Please don't pay. Pay only to the bank details on your verified Optimus Proforma Invoice. Optimus partners and creators never collect money or offer discounts. Contact us directly at info@optimusautotrading.com or +65 6509 4225 to verify.

For Singapore used exports, our operations team checks the engine, transmission, evidence of major structural/chassis accident damage, and significant dents or deep scratches, and reviews the car against the agreed specs and preparation scope. This is our own process, not a Korean auction grading.

Ask for the vehicle details, condition photos and a walk-around video. For individual sourcing we get your written approval of the specific vehicle, condition and final price before buying it. Dealer commitments authorise us to buy matching vehicles under the agreed mandate and we send detailed photos afterwards.

For dealer commitments, our standard excludes major accident damage affecting the chassis or structure; cosmetic repairs or repainting may be acceptable. Individual purchases follow the condition and disclosures agreed for the specific vehicle. We don't describe every used car as never repaired or never in an accident.

Dealer preparation repairs large dents, deep scratches and engine/transmission problems found at inspection, within the agreed price. Individual orders follow the preparation scope in the quotation; used vehicles may still show normal wear.

We share the odometer reading and records available for that vehicle. We don't promise independently verified mileage, a complete service history or third-party certificate unless specifically checked and confirmed in writing.

No. Singapore vehicles are described by actual specs, inspection findings, photos and agreed condition. Korean auction reports belong to GOTCHA.

There's no standard comprehensive warranty on used exports, and brand-new export vehicles normally have no warranty either. Any exceptional manufacturer/supplier warranty must be verified for that vehicle and destination and recorded in writing.

Yes — we assess feasibility, cost, timing and installation location before you commit. See OPUS conversion kits. Installation may be done by a partner in your country, and customisation is quoted separately unless included.

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It depends on the route, vessel space, port procedures and when the car is ready. Check the shipping schedule or ask for a route-specific estimate. Dates are subject to carrier confirmation.

We've exported to more than 50 countries. Tell us your country and port so we can check the current route, eligibility and costs.

Either, depending on route, vehicle type, quantity and quotation. RoRo can be cheaper on some routes; container capacity varies by vehicle size and packing.

CnF includes the quoted sea freight; FOB does not. Insurance, duties, taxes, port charges, clearance and inland delivery are included only if stated in your quotation.

Only if your quotation says so. CnF does not automatically include insurance — ask us to arrange or confirm cover before shipment.

We provide confirmed booking/shipping details and the transport reference when available. Ask your representative for the latest verified milestone; estimated dates aren't confirmed arrivals.

Photograph the car and damage at handover, note it on the delivery record, and notify Optimus, the carrier and any insurer promptly. Keep documents and avoid repairs before approval (except urgent safety steps). Claims follow the transport/insurance terms.

Normally a commercial invoice, the applicable shipping document and available export/deregistration records. Inspection certificates, certificates of origin or other special documents are provided where required and agreed.

We handle export-side documents. In most countries, you or your clearing agent handle import clearance. For Zambia, our local office can arrange clearance and door-to-door delivery under an agreed quotation.

• Ask Singapore about export documents

A shipping document issued by the carrier or its agent. Release may be by original B/L, electronic/telex release or another agreed document — an original paper B/L isn't always required.

It depends on your country's current import rules. Give us your country and vehicle details before purchase so we can check the required inspection, provider, documents and cost.

Please check current rules (vehicle age, steering side, emissions, etc.) before committing. For Zambia, our local team can help coordinate requirements and registration. Final approval rests with your authorities.

Only what's listed in the quotation. For Zambia, send your address and vehicle details to Optimus Zambia to confirm duties, taxes, local charges and delivery.

Your Optimus representative stays your contact after delivery. Report any condition issue within 72 hours of physical handover. We review the evidence; approved assistance can include parts, a repair contribution or credit, up to 20% of the affected vehicle's invoice price.

No. It's the cap on assistance approved through our review — not an automatic refund or warranty. It applies to the affected vehicle, not the whole batch. Your mandatory legal rights are not affected.

Order reference, VIN/chassis number, odometer, handover date, symptoms, photos and video. A workshop diagnosis can follow later — don't wait for it before the 72-hour report.

Get Optimus's written approval before dismantling or repairs if you want them considered for assistance. Emergency safety action is fine — document it, keep receipts and tell us promptly. Stop using an unsafe vehicle.

Contact us with the details and reason for the delay; the team will review. (I can't approve or reject claims.) The 72 hours start at physical handover, not vessel arrival or B/L date.

Yes. Send the VIN, part number if known, photos and destination for a quote.

Dealers committing to at least 4 Singapore used vehicles per month. We agree models, quantities, specs, condition and prices, then source matching vehicles.

USD 5,000 starting rolling deposit. No joining or subscription fee. You choose to credit it toward the invoice or keep it with us for continued sourcing. A reduced deposit is normally restored before the next order.

Our current offer is one Dealer Commitment Programme (USD 5,000 rolling deposit, no joining fee) plus the Individual Purchase route. Would you like details on either?

Yes, for dealer commitments — the agreed mandate lets us buy vehicles matching your written specs, condition and price; we then send detailed photos. (Individual sourcing needs your approval of each unit.)

One calendar month, with start/end dates recorded. Any extension or price change is agreed with you — nothing changes automatically.

No automatic discount. Dealer/fleet pricing depends on the vehicle, quantity and written offer.

Yes — dealer preparation can include photos and walk-around videos with your dealership branding. Please don't imply you own the car or that it's ready before the transaction and shipping status support it.

50% (cumulative) within 5 working days once the batch is ready and invoiced; we book shipment after receipt. Balance within 7 days after we send the copy B/L. Original documents/release follow cleared full payment.

Example on a USD 20,000 batch: if you credit the USD 5,000 deposit, you pay USD 5,000 more to reach 50%, then USD 10,000 balance. If you retain it, you pay USD 10,000 + USD 10,000 and the deposit stays on account.

Contact us before the due date. First-time dealers get 3 extra days of follow-up before cancellation is considered. Repeat-customer extensions need written approval and a new deadline.

We discuss an extension or shipping the purchased cars another way, e.g. RoRo. For that agreed switch, Optimus absorbs a freight increase up to 30% of the recorded container freight per vehicle; you pay only the excess. Example: USD 1,000 container vs USD 1,500 RoRo → we absorb USD 300, you pay USD 200.

Yes — if nothing has been purchased for that order, the deposit is returned in full.

You take the purchased cars, the deposit is applied to them, and sourcing of the rest stops — no deduction for the unpurchased remainder.

The deduction is 30% of that car's selling price (FOB or CnF incl. freight, per your deal), capped in total at your available deposit.

Before purchase — yes, just confirm the new choice. After purchase — one penalty-free colour replacement per monthly order, same price and other specs.

Within 5 working days of a qualifying request, after accounting for purchased vehicles and obligations.

Yes. Buy ready stock or request sourcing of a new or used car. Deposit USD 1,000 per vehicle, credited to the price. Our service is included — no separate service fee.

No, for individual purchases our service is included in the selling price. Freight, insurance and destination charges are shown separately in your quotation if applicable.

One calendar month, starting once specs and price are agreed and the deposit is received. That's a sourcing period, not a shipping or arrival date.

No. For individual sourcing we send the specific car's details, condition photos and final price, and buy only after your written approval. The deposit alone doesn't authorise a purchase.

If we can't source one in the agreed period and you decline an extension, we refund the full USD 1,000 deposit within 5 working days of your request.

If you cancel voluntarily during sourcing (even before we buy), the USD 1,000 deposit is forfeited. For ready stock, this applies after written unit approval and deposit payment. Deductions are capped at USD 1,000 per car — anything paid above that is returned.

We offer repair or replacement if you agree. If no solution is agreed, all your payments for that car are refunded within 5 working days.

After the 5-working-day deadline you get 3 more calendar days with staff follow-up. If still unpaid, Optimus may cancel and keep the USD 1,000 deposit. Please contact us early.

Approved creators (TikTokers, YouTubers, influencers, auto media) and referral partners (dealers, brokers, clearing agents) introduce buyers to Optimus and earn rewards on eligible sales under written terms. Optimus handles the quotation, payment and export.

• Enquire about the Creator Programme

Fill in the Partner Sign-up Form with your ID photo, a selfie holding your ID, and a payout account in your own legal name. We reply with your personal referral code within 2 working days. You can message "PARTNER" or "CREATOR" to our WhatsApp to start.

The buyer must use your referral code or link at their first contact with Optimus. Existing enquiries or customers can't be added later.

Only after the car is fully paid and shipped (B/L issued) and other programme conditions are met. An enquiry, deposit or booking alone doesn't earn a reward.

Please contact our team for the written programme terms that apply to you — they'll explain eligibility, calculation and payment timing.

No. Partners only introduce buyers. They can't negotiate for Optimus, promise discounts or delivery dates, or collect payments. Always confirm prices and pay Optimus directly.

Use Optimus-approved materials, check current availability and pricing, and make your referral relationship clear. Don't promise unverified condition, guaranteed earnings or benefits outside the written terms.

The partner is paid by Optimus — your price is our price. Partners can't grant discounts.